Senior scam safety checklist

Stop if someone asks for...

• Gold, gift cards, wire transfers, crypto, cash pickup, or payment apps.
• Passwords, one-time codes, PINs, SSN, Medicare, or bank details.
• Remote access to your phone or computer.
• Secrecy, fast action, or payment to avoid arrest, fees, or shutdown.

Common red flags

• "Do not tell anyone" or "stay on the phone."
• "Your account, utility, computer, or Social Security number is at risk."
• "Your visa, green card, I-94, immigration case, or legal status is in trouble."
• "You won a prize, but must pay first."
• "This investment is guaranteed and risk-free."

Before clicking or paying

1. Hang up, close the message, or pause the conversation.
2. Call back using a number from a card, bill, statement, official letter, or saved contact.
3. Type the website address yourself. Do not use a message link.

Protect your accounts

• Use different passwords for important accounts.
• Turn on multi-factor authentication where possible.
• Keep phone, browser, and app updates turned on.
• Review bank, credit card, Medicare, and insurance statements.

If you paid or shared info

1. Contact your bank, card company, or payment app immediately.
2. Change passwords by typing the website yourself or opening the app already on your device.
3. Save screenshots, phone numbers, receipts, and emails.
4. Tell a family member, friend, caregiver, or bank branch you already know. Fast action can reduce damage.

Report quickly

• Fraud and scams: ReportFraud.ftc.gov
• Identity theft: IdentityTheft.gov
• Immigration scams: USCIS.gov/scams-fraud-misconduct
• Internet crime: IC3.gov
• Card or bank loss: call the number on your card or statement.